Remedi is committed to safeguarding the privacy of all website visitors and service users. The contact details for Remedi in relation to processing of personal information and for any questions regarding this privacy notice are:
Data Protection Officer
33 Rockingham Lane
The Website – What information do we collect?
We may collect, store and use the following kinds of personal data:
- information about your computer and your visits to and use of this website, including your IP address, geographical location, browser type, referral source, length of visit and number of page views (Cookies)
- information that you provide to us for the purpose of applying for a job (Job applications)
- information that you submit that relates to a complaint or service feedback/enquiries (Complaints/feedback and enquiries)
What are cookies?
Types of cookie:
‘Session’ cookies remain in your browser during your browser session only, i.e. until you leave the website. ‘Persistent’ cookies remain in your browser after the session (unless deleted by you).
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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve our website. The cookies collect information anonymously, including the number of visitors to the site, how visitors have come to the site and the pages they visited.
Session & persistent. By using our website, you agree that we can place these cookies on your computer/device for the above purposes.
Applying for a job
We ask for your personal details including name and contact details. We will ask you about you previous experience, education, referees and for answers to questions relevant to the role you have applied for. Our Recruitment and HR teams will have access to all of this information. If you are successful, the information you provide during the application process will be retained by us as part of your employee file for the duration of your employment. If you are unsuccessful at any stage of the process, the information you have provided until that point will be permanently deleted and/or disposed of via confidential waste. Remedi processes your job application data for the purpose of its legitimate interest to process your HR information.
Complaints/feedback and enquiries
When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint. We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant does not want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis. We will keep personal information contained in complaint files in line with our retention policy. It will be retained in a secure environment and access to it will be restricted according to the ‘data minimisation’ principle. Similarly, where enquiries/feedback are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide. Remedi undertakes the processing of your Complaints/feedback and enquiries data as part of its legitimate interests.
If you choose to engage in any of our services it is likely that we will hold personal information about you for the purposes of providing you with that service.
- Personal details, such as contact details, date of birth, and other personal information for identifying the individual
- Brief details of any crime or incident committed or alleged to have been committed against the individual or that the individual has witnessed
- Case notes to accurately record what we have done
- Details of individuals’ needs and the support provided to them
- Other details that the individual chooses to provide, including where applicable equality, diversity and inclusion data
For more information you can download our Data Protection Policy, Data Retention Policy and Subject Access Agreement Form from our website.
- to the extent that we are required to do so by law
- in connection with any legal proceedings or prospective legal proceedings
- in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure, encrypted password and firewall protected servers.
Where information is held on our behalf by data processors, we will ensure, to the best of our ability, that they hold your information securely and in line with data protection legislation. We hold contracts with all data processors to make sure that they cannot do anything with your data unless we have instructed them to do so.
- right to access
- right to erasure
- right to object
- right to rectification
- right to be informed
- right to restrict processing
- right to data portability
- rights in relation to automated decision making and profiling
- right to lodge a complaint with the Information Commissioners Office (ICO) – ico.org.uk/concerns, 0303 123 1113
For further information on your rights, please visit the website below: